Return & Refund Policy
At GetUp Lifestyle BD, customer satisfaction is one of our highest priorities. We are committed to providing a smooth and reliable shopping experience for all customers. This Return & Refund Policy explains the terms and conditions related to order cancellations, returns, replacements, refunds, and delivery services.
1. Eligibility for Product Return
Products may be eligible for return or replacement only under the following conditions:
- Incorrect product delivered
- Damaged or defective product received
- Missing item or accessory in the package
- Product significantly differs from the description shown on the website
Customers are requested to inspect their parcel carefully at the time of delivery.
Any issue related to missing items, wrong products, or damaged products should be reported within 24 hours of receiving the order.
2. Conditions for Return Requests
To process any return or replacement request, customers must provide:
- Valid order confirmation or invoice
- Original product packaging
- All tags, labels, accessories, and supplied materials
- Clear product photos or unboxing video if requested
Products must remain unused, unwashed, and in resellable condition.
3. Non-Returnable & Non-Refundable Items
Returns, exchanges, or refunds will not be accepted under the following circumstances:
- Products damaged due to customer misuse, mishandling, or negligence
- Used, washed, altered, or worn items
- Innerwear, socks, or personal-use fashion products
- Products without original tags or packaging
- Products damaged after delivery acceptance
- Clearance sale or discounted products (unless defective)
- Free gifts or promotional items
4. Exchange Policy
If the delivered product has a size issue, customers may request an exchange subject to stock availability.
Exchange requests must be made within the specified return period.
Customers are responsible for return courier charges unless the mistake was made by GetUp Lifestyle BD.
5. Refund Policy
Refunds are applicable only in the following situations:
- Product unavailable after successful payment
- Order canceled by GetUp Lifestyle BD
- Approved return request for defective or incorrect products
Refunds will be processed within 1–10 business days after approval.
For prepaid orders canceled by customers, payment gateway or transaction charges may be deducted from the refund amount where applicable.
6. Order Cancellation
Customers may request order cancellation before the order has been shipped.
Once an order has been dispatched or handed over to the courier service, cancellation requests may no longer be accepted.
GetUp Lifestyle BD reserves the right to cancel any order due to:
- Product unavailability
- Pricing or technical errors
- Suspicious or fraudulent activity
- Incomplete customer information
7. Delivery Information
GetUp Lifestyle BD delivers products across Bangladesh through trusted courier partners.
Estimated delivery timelines:
- Inside Dhaka: 1–3 business days
- Outside Dhaka: 2–5 business days
Delivery times may vary depending on product availability, courier operations, weather conditions, or public holidays.
8. Same-Day & Express Delivery
Same-day or next-day delivery services may be available only for selected products and selected areas inside Dhaka city.
Orders placed before the specified cut-off time may qualify for express delivery depending on stock availability and operational conditions.
GetUp Lifestyle BD reserves the right to approve, delay, or cancel express delivery requests when necessary.
9. Return Shipping Charges
- If the return is due to an error by GetUp Lifestyle BD, replacement delivery charges will be covered by us.
- For size exchanges or customer preference-related returns, customers may need to bear applicable courier or shipping charges.
10. Product Availability
All orders are subject to product availability.
If a product becomes unavailable after order placement, customers may choose to:
- Wait for restocking
- Select an alternative product
- Request cancellation and refund (if prepaid)
11. Unboxing Recommendation
Customers are strongly encouraged to record an unboxing video immediately after receiving the parcel.
This helps us verify claims related to:
- Missing products
- Wrong item delivery
- Damaged products
- Packaging issues
Without proper proof, return or replacement requests may not be approved.
12. Important Notes
- Product color may vary slightly due to lighting and display settings.
- Fashion product fitting may vary depending on body type and measurement.
- Customers are advised to carefully review product descriptions, size charts, and specifications before placing orders.
13. Contact Support
For any assistance regarding orders, returns, exchanges, refunds, or delivery issues, please contact our support team through our official website:
GetUp Lifestyle BD Official Website
